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Customer complaints

Markel is committed to providing high-quality and professional service and ensuring fair outcomes for our customers at all times. If you are dissatisfied or have any complaints about your policy or the handling of a claim you should, in the first instance, contact your Broker. If your Broker is unable to help resolve your concerns, please contact us at:


Write to:
Legal and Compliance
Markel International
20 Fenchurch Street

Telephone: +44 (0)20 7953 6020

Markel Canada provides insurance via two separate insurance companies; Markel International Insurance Company Limited (MIICL), Markel Syndicate Management Limited (MSM) which manages Lloyd’s Syndicates 3000. Please click on the insurance company below that your policy was issued from in order to find the correct Complaints Procedure. If you require any help in finding this information, please do not hesitate to contact either your broker or our Compliance team on the details above.