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Find a sense of comfort knowing you have a team working to resolve your claim.

Our goal is to provide prompt and fair claims service available 24 hours a day, 7 days a week.

We understand not every claim is the same and will work tirelessly to ensure you receive the appropriate resources to resolve your claim in a timely manner. Our dedicated and empathetic claims professionals have specialized knowledge within their unique product lines.

Report a claim online

Initiate the claims process with Markel Canada

Contact us directly


Phone: +1.416.601.1133

Toll-free: +1.800.223.8858

After hours emergency hotline: +1.877.243.2875

Guiding you through the claims process


We want to be recognized as ‘the most customer-focused, nimble and value-adding claims team in the market.’


We understand that our customers rely on us to protect their business, so we are always looking for better and faster ways to deal with claims.


Our team brings together a blend of skills, knowledge and tools to provide the best claims service possible for businesses.

What to expect in the claims process

Step one: Reporting a claim

Immediately report all claims to your insurance broker or directly to Markel Canada by phone, email or through our online claims portal. Visit the report a claim page to find the best option for reporting your claim.

Please note that providing as much information as possible will allow the process to move forward quickly and minimize the impact of your loss. The type of information needed may include policy number, the name of the policyholder, any names of individuals involved in the claim along with contact details, date of loss, location, and the description of the loss.

Step two: Assessing the damage

After your claim is reported, a dedicated claims professional will be assigned to help navigate the claims process. Our claims teams have experience within their unique product lines and have access to external and internal advisers to help resolve your claim, including lawyers, loss adjusters, recovery and risk specialists, and other third-party services, depending on your specific needs. Our teams focus on collaboration and teamwork to resolve your claim.

Step three: Settlement and resolution

We will work with you through the claims process, holding ourselves to high ethical and professional standards, consistently providing prompt, fair, and equitable claims service. Each claims experience is unique and will vary depending on your specific situation and is handled on its own merit. Whether you are a business, organization, or individual, our goal is to assist you when the unexpected happens.