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Early in my career, I had a manager who profoundly shaped my approach to leadership. I remember a moment when I hesitated to bring an issue forward, fearing the repercussions. He looked at me and said, “I don’t ever want to see you trembling in my doorway.” That moment stuck with me.
I carry this lesson forward, ensuring my team feels safe to voice concerns, challenge ideas and grow in their roles. Just as pencils have erasers and keyboards have delete keys, I acknowledge that mistakes are part of the process and should be used as learning opportunities.
So, in honour of International Women’s Day, here are a few key lessons I have learnt as a female leader in the insurance industry that I hope will help others along their journey.
Overcome adversity by changing the narrative
The insurance industry, like much of the financial services sector, presents challenges for women as they climb the leadership ladder. When faced with these obstacles – such as self-doubt or skepticism from others - I believe in changing the narrative.
While every situation is different, what’s truly important is how you respond to it. When presented with a difficult or uncomfortable situation, remember to stay true to yourself, remain focused on your work and let your performance speak for itself.
Don’t let adversity get to you. Keep showing up, keep delivering and beat them at their own game.
Allow yourself – and others - room to grow
Whether it is stepping into a new role or embracing new challenges in your current position, I believe that growth happens when we dare to take risks.
Beyond my professional endeavors, I have embraced my passion for exploration, continuously pushing myself to challenge both physical and intellectual boundaries. This adventurous mindset has also translated into my work, where I strive to embrace change and take calculated risks.
When mentoring others, I encourage them to do the same, as I truly believe we all have room to grow.
Be a team player and create a safe space
Leadership is not just about personal success – it is about supporting others. Initiatives like monthly one-on-one check-ins with team members to discuss strategy, provide direct feedback and offer tips for personal growth help foster deeper connections.
Success is never easy, regardless of gender or industry.
By cultivating these connections, you also create a safe space for your team to bring forward concerns. I spent many years working hard to balance my work and home life and through that, I’ve learnt that we’re all human. Whether the concern is professional or personal, I strive to create a space where all of my colleagues can share. I may not be able to solve every situation for them, but I can offer my support.
Leadership is more than just guiding a team – it is about creating an environment where honesty, responsibility and psychological safety thrive.
Getting involved to get ahead in the industry
For women aspiring to become leaders in insurance, or any field, I’d recommend getting involved and expanding your knowledge however you can. Some areas that helped me – and continue to help me – grow include:
- Building a network: Be patient and generous with your time in engaging with mentors, peers and industry leaders.
- Investing in yourself: Whether through executive coaching, skill-building or personal development, finding ways to expand your skillset can help you continue to build your career or get to the next level.
- Volunteering when able: Get involved in associations and industry initiatives. It’s not only a great way to meet people but allows you to continue to learn about the industry while expanding your network.
Success is never easy, regardless of gender or industry. While I am still learning and growing in my career, I have faced challenges and triumphs that have made me appreciate my journey. By embracing adversity, leading with authenticity and supporting others, we can all contribute to a more inclusive and empowered future for women.