Markel’s Privacy Commitment Policy (PDF)
Markel’s Collection and Use of Information Policy (PDF)
What is PIPEDA?
As of January 1, 2004, the Federal Government of Canada has enacted The Personal Information Protection and Electronic Documents Act (PIPEDA) - new legislation designed specifically to protect your interests. Please use the links below to learn more about Markel's privacy policy.
Our privacy commitment to you
Markel is committed to protecting the privacy of your personal information.
PIPEDA legislation applies to all Canadian businesses that handle personal information. Similar provincial legislation in Quebec, Alberta and British Columbia parallels this federal legislation. Markel Insurance Company of Canada has recently implemented guidelines and procedures to ensure that your personal information is safeguarded and protected. We at Markel are committed to protecting the privacy of your personal information in all that we do.
Your broker may have supplied us with personal and business information about you and your drivers, with your and their consent, for the purpose of providing you with insurance. To manage your policy and to provide you with the highest levels of service, we may be required to obtain additional information from industry and government sources and from credit agencies regarding any accidents, driving history, loss history, business credit history or other details pertaining to you, your drivers and your business. We may also be required to obtain information directly relating to claims made under your policy from such organizations, as well as from other insurers, your broker, benefits providers, medical professionals, law enforcement officials and other third parties. In addition, due to regulatory requirements, we may occasionally be required to exchange information with some of these organizations in connection with your policy and any claims. Rest assured that your information is in safe hands and that careful steps are always taken to protect your information from inappropriate use or distribution.
Your privacy is our highest priority.
Clear answers about how your information can be used
It’s important to us that you understand the various ways in which personal information is used. We collect, use and disclose personal information for the following specific purposes:
We strictly limit the collection, use and disclosure of personal information
At Markel, we will collect, use and/or disclose personal information only to the extent that it is necessary to conduct our business with you, and to settle claims on your behalf. We will only collect information by fair and lawful means and will retain information only as long as is necessary for the required business purposes.
Markel’s Privacy Values
Accuracy
Your information will be maintained accurately. Markel will maintain personal information as accurately and completely as is necessary for our required business purposes.
Protection
Security systems keep your information safe. Markel will protect personal information through appropriate security safeguards. These safeguards will vary depending on the sensitivity, location and storage requirements of the personal information.
Openness
We’re accountable for your information. Markel is responsible for all personal information under our control, and we have designated a privacy officer to ensure our accountability of compliance with this legislation. If at any time you have any questions or concerns about how Markel manages personal information, our privacy officer is here to serve you.
Access
It’s your right to know what information we have. Any individual whose personal information we have in our possession has a right to access that information and to know which third parties we have shared the personal information with. Please contact our Privacy Officer if you have a request.
Collection, Use and Disclosure Of Personal Information
Markel Insurance Company of Canada (Markel) provides vehicle insurance to your company in connection with your trucking operations. In accordance with The Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, Markel will collect and maintain a record of personal information about you in order to provide coverage for your company.
Personal information provided to Markel by you or your company will include your name, date of birth, marital status, driver’s license, employment/contractor status, prior convictions, and historical claims record. As well, Markel may obtain certain of this information from, or verify it with, third parties including industry and government sources, other insurers and brokers. Please also be advised that Markel may disclose or exchange this information with other insurers, brokers, industry sources and the company in order to maintain accuracy of records.
In connection with claims, Markel may also collect other information from third parties such as the police, witnesses, medical professionals, adjusters and industry databases, and may disclose or exchange information with such organizations and other insurers, government agencies and your benefits providers.
Consent
It is Markel’s understanding that the company and its drivers consent to Markel’s collection, use and disclosure of the personal information as described above.
Questions and Concerns
If you have any questions or concerns about Markel’s privacy practices or your information record please contact:
Privacy Officer
Markel Insurance Company of Canada
55 University Avenue
Toronto, Ontario M5J 2H7
Canada
eMail: privacy@Markel.ca